Employment

Positions currently vacant at Eastern Community Legal Centre:

Manager – Client Services

Intake & Administration Officer


Manager – Client Services

At Eastern Community Legal Service, our values and mission define who we are and what we strive for- Human Rights, Fairness, Justice.   Managing the Centre’s Assessment, Intake, Referral and Response (AIRR) team is fast-paced and challenging, but you will contribute to changing the lives of many.

  • Ongoing, part-time (3 days per week) opportunity
  • Ongoing training and development opportunities
  • Attractive employee benefits including tax effective salary packaging, leave loading, additional paid leave over Christmas/New Year and on-site parking

Eastern Community Legal Centre (ECLC) has been working with individuals and communities for over 40 years to resolve legal problems and improve legal responses.  ECLC makes legal assistance available to those in the community who would not otherwise have access to a lawyer, whilst prioritising services and programs to people and communities experiencing disadvantage.

Are you:

  • a leader who can motivate and engage
  • wanting to excel in a fast paced, client-focused environment
  • optimistic, resilient, organised and flexible
  • quality focused with proven background to drive performance
  • improvement and solutions-focussed.

What we need from you is demonstrated experience:

  • leading a high performing team of client-focussed professionals
  • working collaboratively across the Centre, including the legal practice, to achieve objectives
  • being agile in a dynamic community services environment
  • within the community or community legal sector, including knowledge of referral pathways.

In this role you will:

  • manage service delivery across different geographical locations
  • be accountable for managing a critical assessment, intake and referral service
  • lead a team to deliver exceptional client services in a challenging environment
  • drive performance with clear and targeted objectives
  • focus on consistency, efficiency and process improvement.

In this fast-paced environment, you will need to be able to think on your feet and lead a team of professionals to deliver exceptional client services at all times. Tertiary qualifications in a relevant discipline is required and Community/Community Legal Sector experience is highly valued, however we would like to hear from you if you have similar senior experience in a fast-paced, contact centre environment that is improvement driven and client-focused.

If this is you, apply by forwarding a cover letter, CV and responses to the key selection criteria contained in the position description by midnight Sunday, 20 January 2019 to the Chief Executive Officer, Michael Smith; employment@eclc.org.au.

Applications must clearly address the selection criteria contained in the position description. Applications that do not address the selection criteria will not be considered.

Position Description: Manager – Client Services (Word & PDF)


Intake & Administration Officer

At Eastern Community Legal Service, our values and mission define who we are and what we strive for- Human Rights, Fairness, Justice.   Working in a team of assessment, intake and referral professionals will be fast paced and challenging, but you will contribute to changing the lives of many.

  • Full-time, ongoing opportunity
  • Ongoing training and development opportunities
  • Attractive employee benefits including salary packaging, leave loading, additional paid leave over Christmas/New Year and on-site parking

Eastern Community Legal Centre (ECLC) has been working with individuals and communities for over 40 years to resolve legal problems and improve legal responses.  ECLC makes legal assistance available to those in the community who would not otherwise have access to a lawyer, whilst prioritising services and programs to people and communities experiencing disadvantage.

Are you?

  • a great communicator
  • exceptionally organised
  • a self-starter as well as a team player
  • client-focussed and service-oriented
  • committed to making a difference to the most vulnerable people in the community
  • comfortable in a fast-paced environment and able to work effectively under pressure
  • discrete and professional
  • resilient, empathetic and compassionate.

What we need from you is demonstrated experience:

  • in administration and client services
  • within the community sector, including knowledge of referral pathways or the ability to quickly obtain and excel in this

In this role you will:

  • deliver exceptional client services in a challenging environment
  • provide holistic, high quality legal help to priority clients
  • focus resources where they are most needed.
  • operate as part of a larger community legal practice dedicated to helping address inequity.

In this fast-paced environment, you will need to be able to think on your feet whilst delivering exceptional client services at all times.  Completion of a qualification in administration, business, community services or similar is required, along with substantial administration and client service experience.

If this is you, apply by forwarding a cover letter, CV and responses to the key selection criteria contained in the position description by midnight Sunday, 20 January 2019 to the Chief Executive Officer, Michael Smith; employment@eclc.org.au.

Applications must clearly address the selection criteria contained in the position description. Applications that do not address the selection criteria will not be considered.

Position Description: Intake & Administration Officer (Word & PDF)


Eastern Community Legal Centre welcomes candidates with experience of disability, and people of Aboriginal and Torres Strait Islander and culturally diverse backgrounds to apply for this position.

Eastern Community Legal Centre has zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers.

Eastern Community Legal Centre is committed to supporting those within the workplace who are experiencing family violence and to create a workplace in which family violence has no place.

Eastern Community Legal Centre reserves the right not to make an appointment in this position.

ECLC employees will be expected to comply with the ECLC Code of Conduct.

All terms and conditions of employment are contained in the ECLC Enterprise Agreement 2013-2016.

Feedback will only be provided to interviewees on request.

Page updated January 11, 2019
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