Tenancy Advice and Advocacy

ECLC recognises the needs of vulnerable and disadvantaged tenants in the Eastern Region. In response to these issues and with funding from Consumer Affairs Victoria, ECLC delivered a Tenancy Advice and Advocacy Program (TAAP) from 2012-2017.

TAAP provided services to tenants, rooming house, caravan park residents and retirement village residents with a rental agreement. The tenant advocate assisted with:

  • Beginning and ending leases
  • Lodging and return of Bonds
  • Transferring and making claims against the Bond
  • VCAT preparation and assistance
  • Discrimination in renting
  • Changing leases in violent situations
  • Breaches of rental responsibilities
  • Rent increases, arrears and receipts
  • Urgent and non-urgent repairs
  • Privacy
  • Lease breaking
  • Compensation
  • Goods left behind
  • Condition Reports

For information about service changes and tenancy-related referrals from June 2017 onward, please click here.

REPORT: Rental Stress in the East

Rental Stress in the East documents the work of ECLC’s Tenancy Advice and Advocacy Program from 2012-15. The report uncovers extensive rental stress in the East and calls for further investment from the State Government to expand the program to meet increasing client demand.

Read the full report. 

Law reform & policy

ECLC’s TAAP provided the following submissions to the review of the Residential Tenancies Act 1997 (RTA):

  1. Consultation Paper – Laying the Groundwork (.PDF)
  2. Issues Paper – Security of Tenure (.PDF)
  3. Issues Paper – Rights and Responsibilities of Landlords and Tenants (.PDF)
  4. Issues Paper – Dispute Resolution (.PDF)


For more information, visit the Fairer Safer Housing website.

Page updated March 19, 2018
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